Refund Policy

Version 1.0 · Effective 2 September 2026 · TJ NOVA LTD

Full refund — no questions

You receive 100% back, service fee included, to your original payment method, when:

• The seller turns out to be out of stock.
• The seller’s price moved after you paid and you do not accept the new price.
• We have not yet purchased the goods and you change your mind.
• The item that arrives at our warehouse is not what you ordered and the seller will not exchange it.
• We decline your order because the goods are prohibited (see prohibited goods).

We do not issue store credit in place of a refund. Money comes back the way it went out.

Partial refund

Where part of a multi-item order fails, that part is refunded in full and the service fee is recalculated on the goods actually purchased.

After it has shipped

Once you have approved the QC photos and the parcel has left China, the goods are yours. If the parcel is lost or damaged in transit, report it within 72 hours of delivery (or of the expected delivery date, if it never arrives) with photographs. Where our QC images show the goods left our warehouse intact, we file the carrier claim and keep you informed. Where our inspection missed a defect that was visible, that is our error and we refund immediately without waiting for the carrier.

What is not refundable

• Import duties and taxes you paid to your own customs authority — we never received that money.
• International freight already incurred on a parcel that was delivered as ordered.
• Buyer’s remorse after delivery. We are an agent; the purchase from the seller is final once made on your instruction.

Timing

Refunds are issued within 3 business days of approval. Your bank may take a further 5–10 days to show it. A refund automatically withdraws the corresponding order stage in your account.